Reference

Terms Conditions That Apply to Your 99clover Account

Before you open an account or make your first deposit via DANA, OVO, or GoPay, these terms set out what you agree to and what we commit to in return.

Account eligibility rulesDANA, OVO, GoPay wallet conditionsWithdrawal & verification stepsContent access by eligible regionHow to contact us for disputes
99clover Terms Conditions That Apply to Your 99clover Account
TERMS CONTACT

How to Reach Us About These Terms

Questions about a specific clause, a payment condition, or an account decision? Our Indonesia support team is here to clarify any part of these terms before or after you register. Reach us through the channel that works best for you — all queries are handled in English with Indonesia-local context.

Live Chat The fastest way to ask about account terms or a specific wallet condition. Open the chat widget from any page in the lobby and you will reach the team directly.
Email Support For formal written queries — disputes about a withdrawal hold, account suspension notices, or a request to review a decision — email us and we will respond with a documented reply.
Help Center Our Indonesia-facing help pages cover common terms questions: how wallet verification works, what triggers an account review, and the steps to update your registered e-wallet details.
ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Security and transparency sit at the core of how 99clover operates. Here is what that means in practice — for your account, your wallet details, and the data we hold on your behalf.

Data Handling

We collect only the account and payment data needed to operate your wallet and process transactions. Your DANA, OVO, or GoPay details are used for the transaction you initiate and are not retained beyond what the payment processor requires.

Cookie Policy

We use session cookies to keep your account active while you browse the lobby and preference cookies to remember your language and display settings. You can manage cookie preferences through your browser settings at any time.

Account Retention

Account records are kept for as long as your account is active and for a reasonable period after closure, as required to resolve any outstanding disputes or comply with applicable local regulations.

Requesting Changes

To update your registered e-wallet, request a data summary, or ask us to close your account, contact support via live chat or email. We verify your identity before processing any change to protect your account from unauthorized requests.

Common Questions About Our Terms & Conditions

These are the questions we see most often when players in Indonesia read through the terms before opening an account. Each answer refers directly to how our policies work in practice.

Your access to specific game categories and payment channels depends on whether local law in your region permits it. The same eligibility framework applies across all Indonesia regions, including Palembang and Makassar.

Your wallet credentials are passed to the payment processor only to complete the transfer you initiate. We do not store your DANA or OVO login details on our servers beyond what the processor requires to confirm the transaction.

We display a notice on the platform when terms change. Continuing to use your account after that notice is posted means you accept the revised version. We recommend checking this page if you receive an update notification.

Yes. Contact our support team via live chat or email to request a summary of the personal and account data we hold. We verify your identity first, then respond with the information within a reasonable timeframe.

Account sharing, using automated tools to access the lobby, attempting to manipulate game outcomes, or providing false registration details are all grounds for suspension. We may act without prior notice when these violations are detected.

Start by contacting support via live chat for a fast response, or send a formal email if you need a documented record. Our Indonesia team reviews account decisions and will explain the basis of any action taken against your account.