Reference

How 99clover Handles Your Personal Information

Your account data — from registration details to wallet transactions via DANA, OVO, and GoPay — is handled with clear rules about what we collect, why we collect it, and how long we keep it.

Account Data ProtectionDANA · OVO · GoPay Transaction PrivacyCookie & Device ControlsData Access RequestsIndonesia-Region Coverage

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PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to flag a concern, our support team handles privacy requests directly. Responses are sent to the email address registered on your account, so make sure your contact details are current before submitting a request.

Live Chat Open the chat widget inside your account dashboard any time to submit a data query. Our Indonesia support team picks up privacy requests during operating hours.

Email Support Send your data access or deletion request to our support address from your registered email. Include your account username so we can locate your records quickly.

Account Settings Some data preferences — including marketing communications and cookie consent — can be updated directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are the two pillars of how 99clover manages account data. We apply SSL encryption across all account pages and payment flows, so data moving between your device and our servers — including wallet top-up confirmations via DANA, OVO, or GoPay — is protected in transit. Cookie controls, retention schedules, and your right to request changes are all covered below.

Encryption in Transit

All account pages and payment confirmation flows use SSL encryption. Data sent during a DANA, OVO, or GoPay top-up is protected from the moment you confirm on your device.

Cookie Controls

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can adjust non-essential cookie preferences in your account settings at any time.

Data Retention Schedule

Active account data is retained while your account is open. After account closure, personal data is deleted or anonymised within the period required by applicable Indonesian regulations.

Your Access Rights

You may request a copy of the personal data we hold, ask us to correct inaccurate details, or request deletion where no legal retention obligation applies. Submit requests via live chat or email.

What This Privacy Policy Covers and Why

99clover Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 99clover, we collect the information needed to run your account: your registered name, contact details, and the wallet identifiers you use for deposits and withdrawals through DANA, OVO, or GoPay. We also log session activity — device type, IP address,

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and pages visited — to keep your account secure and to meet the compliance requirements that apply in eligible regions under Indonesian law. We do not sell your personal data to third parties. Payment data tied to your DANA, OVO, or GoPay transactions is processed through
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the respective payment rails and is subject to those providers' own data terms in addition to ours. We retain account records for as long as your account is active and for a further period required by applicable regulations. If you close your account, we will delete
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or anonymise personal data that is no longer required, except where retention is mandated by law. Any changes to this policy will be posted on this page, and continued use of the platform after a posted update constitutes acceptance of the revised terms where permitted by
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local law.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your Privacy Questions, Answered

These are the questions we hear most often about data, cookies, and account rights. If your question is not covered here, reach out through live chat or email support.

We collect your name, contact email, and the wallet details you provide for DANA, OVO, or GoPay transactions. Device and session data is also logged for account security purposes.

Payment data is processed through each provider's own rails. We store transaction references needed for account reconciliation but do not store full wallet credentials on our servers.

Yes. Submit a data access request via live chat or from your registered email address. We will respond to your account email within the timeframe required under applicable local regulations.

Send a deletion request through live chat or email support. We will remove personal data that is no longer required by law within the applicable retention period after your account is closed.

We do not sell personal data. Data is shared only with payment processors like DANA, OVO, and GoPay as needed to complete transactions, and with service providers bound by confidentiality obligations.

Non-essential cookie settings can be adjusted inside your account settings page at any time. Disabling analytics cookies does not affect your ability to access the lobby or process payments.

How 99clover Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Encryption in Transit

Cookie Controls

Data Retention Schedule

Your Access Rights

Your Privacy Questions, Answered

01 What personal data does 99clover collect when I register?

02 How is my DANA, OVO, or GoPay payment data handled?

03 Can I request a copy of the data you hold about me?

04 How do I ask 99clover to delete my account data?

05 Does 99clover share my data with third parties?

06 How can I update my cookie preferences?

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